November 2017 – CDY rated good in all areas

Following our recent CQC inspections, we have received our 2017 rating:

• Safe = Good
• Effective = Good
• Caring = Good
• Well-led = Good
• Responsive = Good

Safe

• The service was safe.
• People told us they felt safe receiving care in their own home.
• There were processes in place to ensure people were protected from the risk of abuse and staff were aware of safeguarding procedures.
• Safe recruitment practices were in place and there were enough staff deployed to meet people’s needs safely.
• People were supported to receive their medicines safely.
• There were environmental and individual risk assessments with up to date plans in place to reduce and manage risks to people.

Effective

• The service was effective.
• Staff had the knowledge and skills to support people effectively. Staff received training and support to enable them to meet people’s needs.
• People were supported to have their nutritional needs met.
• Staff had a general understanding of the Mental Capacity Act 2005 and applied its principles in their day to day work.
• People were supported to access healthcare support when needed.

Caring

• The service was caring.
• Care and support was provided in a caring and respectful way.
• People’s rights to privacy, dignity and independence were valued.
• People were treated as individuals and were involved in planning how they wanted their care and support to be delivered.
  

Responsive

• The service was responsive.
• Support plans were in place outlining people’s care and support needs.
• Staff were knowledgeable about people’s needs, their interests and preferences which enabled them to provide a personalised service.
• There was a clear complaints procedure and people who used the service and their relatives knew how to make a complaint if they needed to.

Well led

• The service was well led.
• People who used the service and staff told us the registered manager was open and approachable.
• Senior management created a positive culture within the service that made staff and people who used the service feel included, valued and well supported.
• There were systems in place to monitor the quality and safety of the service and drive improvement.

We are very proud of this rating and the hard work of our entire team

The CQC report summarises that “People told us they had been consulted about their care records and felt involved in how their care was provided. People told us the staff were friendly and they always supported by the same staff, who knew them well. The service placed importance on helping people maintain relationships and promoted social contact”.

Click here to visit the CQC website & view our report online.