Keeping you safe

• Choice freedom and control will be actively promoted whilst keeping you feeing safe and protected.
• We will protect your dignity and human rights and respect you as an individual.
• You will be provided with enough staff of the right skill mix to provide you will a reliable service.
• You will know who will be coming to you.
• You will be protected from being bullied, harassed, harmed or abused.
• We will deal with and investigate any incidents or accidents openly and learn from any mistakes.
• You will be supported with your medication to be as independent as possible or your medication will be given to you safely and stored correctly.

Caring

• Staff will know about your background, hopes and needs.
• You will be encouraged to express your views and be listened to.
• We can support you to have access to an advocate who can speak on your behalf.
• You will be treated with dignity and respect.
• You will have staff that build a trusting relationship with you and show concern for your well-being.
• You will feel cared for.

Well-led

• Your staff will know what is expected of them.
• Your staff will be happy in their work.
• The staff are supported by their managers.
• All the staff know how to raise any concerns and they will be fully supported by their manager.
• The managers are experienced, responsible and honest.
• If things go wrong we will be open and honest.

Effective

• You can choose who supports you.
• You will have staff that have the correct knowledge and training to meet your needs.
• You will always be asked to give your consent to care, treatment and support in a way you understand.
• Staff will know about your health needs and personal preferences and support you to stay in good health.
• Staff will make sure that you get the right food and drink and meet any dietary preferences.
• You will have regular review meetings and sent feedback questionnaires asking for your views.
• We will act on any concerns you have and put things right.

Responsive

• You will have personalised care that will change as your needs change. It will include information about your life, your goals, your abilities and what you want.
• Your care and support needs will be in your own care plan this can be in a format of your choice.
• You will be fully involved and agree to your care plan.
• If you want to change your care staff you can.
• We will support you to maintain relationships, be part of your community and keep up with your hobbies.
• If you need to attend the hospital or another service we will plan this with you.
• If you have any concerns or complaints they will always be taken seriously, investigated and an outcome given to you.